Rapid innovation and global competition raise bar for businesses to continually improve quality, reduce cost and develop new products. Growing businesses need to work towards operational excellence and need to incessantly look for strategic improvement opportunities. It’s time to spring clean your business process.
All C-suite executives recognise this is a crucial exercise to ultimately increase customer satisfaction. However, the task might need some support from the experts who are business process improvement specialists. Like us.
Why do you need business process improvement?
Are your teams missing deadlines? Are overtime and operational costs rising? Are there quality and process issues? If you’re still nodding, then it’s time to act.
When your business grows, responsibilities are shared or handed down to the newer staff. Here, you’re breaking off working processes and there begin your problems. To deal with the problems, you add in multiple reporting, checklists, new rules, and so on.
Suddenly there is more checking being done than the actual work and old processes just don’t work anymore. You have customers yelling at you, frustrated staff and you find yourself firefighting all the time. All you do is rework and more rework.
The process that worked with 5 people simply won’t work with 50. There’s nothing wrong with the people you hired, but the process needs to change.
If these sound familiar, then it’s high time you went for a business process improvement plan.
Process capability assessment
Business process improvement is not a singular event. Depending on the current level of process maturity, it can take from months to years. Our initial assessment of your process capability includes:
- Current process capabilities
- Future goals & access routes
- Competition process analysis
- Steps to build a strong foundation for process improvement
- Steps to drive sustainable business growth
Our business improvement consulting services
We bring industry experience and process expertise to drive improvement from the bottom line. We specialise in:
- Process analysis & design
- Process reengineering (Six Sigma, Lean, Kanban, Kaizen)
- Customer service & feedback analysis
- Behavioural economics
- Operations model improvement
- Business lifecycle improvement
- Process automation
We love solving your problems
We turn your business to a more efficient and profitable enterprise. You will have happy customers and smiling staff, and you will end up being a business that people want to work with.
Let nothing stop you from achieving your goals. Click here to find out how a free consultation can help you
