While your organisation manages updates, improvements, migrations and business continuity, keeping the IT infrastructure and system developments up can be challenging. You need to have critical skillsets in hand to reduce downtime.
It’s no more a challenge with the leverage of ACM’s tech support services.
What’s in it for you?
- A full-support model with the ability to scale up easily.
- A single point of contact across multi-technology environments.
- Enhanced productivity by keeping your systems working seamlessly.
- With predictable IT spend, you will know your cost with no surprises.
- Proactive maintenance and monitoring keep your downtime low.
- A true IT support partner for your success.
What do we deliver?
- IT infrastructure management services
- Integration and data transformation
- Network assessment and performance consulting
- Proactive monitoring and maintenance
- Customisable cloud computing capabilities
- Disaster recovery as a service
- Business continuity services
Support for Remote Work
The way an organisation and its employees work has undergone radical changes. But ACM has your back. Our system development and IT support services are designed to help you work from anywhere. Whether you are a large global team or a small niche agency, our services enable you to collaborate and share information securely.
Infrastructure design could be a challenge as we all juggle work and family. You can count on our proven support services which are already being used by firms across Australia to get the work done.
Our tech support system solves your business challenges
Wouldn’t it be much better if your technology and systems always worked? We understand that it negatively impacts your business when tech goes wrong. It impacts your productivity, growth, employees and customers. That’s why we have a timely, strategic and friendly IT support system that works with your business.
- Our expert engineers get to work in no time. Usually, we resolve tech issues in under 8 minutes.
- We identify and resolve IT issues before they compromise your business and technology.
- Our tracking system allows us to proactively apply patches and updates in the background.
- We document all systems and functions and create user guides or technical manuals for a smooth operation.
- Than merely “putting out fires” we run incident investigation and root-cause analysis for problems that develop.
- We prepare and build a knowledge base that can be easily accessed by customers and internal employees.
“It’s not working” will be a forgotten phrase when you partner with us. “Can do” is the attitude we carry in our hearts to deliver solutions to our customers.
Want to get rid of all your IT support headaches? Speak to one of our experts today for a free consultation.
